SureFeed Microchip Pet Feeder Problems

Last Updated on July 8, 2021 by Jenny

If you’re having SureFeed Microchip Pet Feeder problems then you appear to be in the minority. Earlier this year someone posted to my Facebook page asking for advice on whether they’re worth it and the feedback was overwhelmingly positive.

They aren’t new to me – I’ve written about them before as well as other SureFeed products. And while I will always share my experiences with you, I want to get your own experiences too. So I’ve asked a few of you to let me know your thoughts on it, which you can find in this post here.

microchip pet feeder SureFeed Microchip Pet Feeder review Bella Lexy Gena 5

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When looking through the responses you gave, there were very few common issues and the overall feedback is that they’re easy to use and work well. Most of you didn’t have any problems using it. However there are a few ways you might come unstuck and, while you can mostly find the answer in the manual, I wanted to summarize the main problems that you could have, and how to resolve them.

The most common SureFeed Microchip Pet Feeder problems are if the feeder has been left in training mode, with a flashing orange light, or if the batteries are low, with a flashing red light. Check the settings and replace the batteries to solve most problems.

SureFeed Microchip Pet Feeder problems and questions

How to set up a SureFeed Microchip Pet Feeder?

If you’re unsure where to even start with your pet feeder, don’t worry – it’s easy to set up. Once you’ve made sure it’s got batteries and is switched on, you need to pair it with your cat’s microchip.

To pair the feeder with your cat, just press the Add Pet button once. The lid will open and the light will begin to flash green every second. The feeder remains in this mode until you press the button again to cancel setup, or a pet is learned.

When your cat’s microchip is next to the reader, the light will stop flashing and remain consistently green. At this stage you know your pet’s chip has been stored and the feeder is ready to go.

If your cat hasn’t been microchipped, that’s fine. The SureFeed Microchip Pet Feeder comes with a tag that you can attach to your cat’s collar, which works in exactly the same way. In fact you could even pair it with the feeder by hand before you attach the collar – so that as soon as your cat approaches for the first time, the feeder opens for them.

surefeed microchip pet feeder lexi loved by pam
Cat eating from microchip pet feeder

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What do I do if the feeder isn’t working?

If the feeder doesn’t work, check that the sensors inside the hoop are clean and clear of any debris. If they are, try moving the feeder away from anything metallic or electrical which could be interfering with the signal. You should then try replacing the batteries, and making sure they’re in the correct orientation.

If these steps don’t work, try resetting your feeder. If resetting it doesn’t work, then try to pair it with one of the collar tags that came with the feeder. If this works, it suggests there might be a problem with the microchip, and it might have moved and become unreadable.

Purchase SureFeed Microchip Feeder on Amazon.

How do I reset my SureFeed microchip feeder?

If you need to reset your SureFeed Microchip Pet Feeder to clear any problems or simply to use with another cat, just hold down the Add Pet button for 10 seconds. Once the light starts alternating red and green, you’ll know it’s been restored to factory settings and is ready to be set up with another cat.

microchip pet feeder SureFeed Microchip Pet Feeder review rowan Sue
Cat eating from the microchip pet feeder

My pet isn’t happy using the feeder, what do I do?

You should build your cat up to using the feeder. With that in mind, there is a Training Mode setting that you can use.

When the lid is closed, press the Fn button once. This will put the feeder into Training Mode. The lid will open and the light will flash orange. The lid remains open permanently in this mode. Fill the bowl with your cat’s favorite food and leave it for them.

Once your cat is comfortable with the feeder in this setting, press the Fn button once more, to enter the second stage of training. In this mode, when your cat is done eating, the lid will start to close. It won’t seal the bowl. When the cat returns to the feeder the lid will fully open again. The movement is small, designed to get the cat used to smaller movements. In this mode, the light will flash orange twice every few seconds.

There are two more stages to Training Mode – with the lid closing and opening more with each stage (and an additional orange light flash) until your cat isn’t concerned by the movement of the lid at all. When you press the Fn button for a fifth time, the feeder will return to normal operating mode, and the lid will fully close until your cat approaches.

Purchase SureFeed Microchip Feeder on Amazon. 

Collage of cats eating of of Sure Feed Microchip Feeders

What does a flashing orange light mean on a SureFeed Microchip Feeder?

If your feeder is flashing an orange light, it is in Training Mode. This mode is designed to help your cats get used to the opening and closing lid without getting spooked. There are four stages to Training Mode, so if you’re struggling to switch out of it, keep pressing the Fn button until the light turns green again.

microchip pet feeder SureFeed Microchip Pet Feeder review Bella Lexy Gena 6
Problems with the SureFeed Microchip Pet Feeder

What does a flashing red light mean on a SureFeed Microchip Feeder?

A flashing red light means that the batteries are low. Replace the batteries and the light should turn green. If it doesn’t, reset your feeder to factory settings and re-introduce your cat to it to store their microchip again. If this fails, contact SureFeed for more advice.

Purchase SureFeed Microchip Feeder on Amazon. 

My pet isn’t happy using the feeder, what do I do?

In conclusion, most SureFeed Microchip Pet Feeder problems are easy to resolve and most of you who’ve got in touch or commented on my Facebook page have praised them. Have you used the SureFeed feeder, and have you encountered any problems?

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5 thoughts on “SureFeed Microchip Pet Feeder Problems

  1. Lesley Sacks says:

    My sure feeder is not working, tried everything new batteries, factory reset bought collars. Every time I press the add pet my cat comes to eat and then closes in his face ‍♀️ I have used it for 2 months now and no problems until the other day . Please can you help??

  2. Wendy Kruger says:

    I was hoping you had my issue. Lol. My cats have been using their feeders happily for a few months, but I’ve notice one unit isn’t opening at times when I manually press the button. (To feed him.) No response. I tilt the unit slightly, the red light will briefly come on, then when I set it down it opens. My concern is it will act up when I’m away for an overnight trip. I’ve only had them for three months, so I don’t know why it would be a battery issue. (It’s not flashing red normally.) Should I contact them?

  3. Patti Johnson says:

    WOW! SUPER PAWESOME & FABULOUS POST about this very cool product, Jenny honey! Very comprehensive for the most commonly reported issues you’ve heard about from Floppycatters. I’m sure all the owners or possible future owners will appreciate this great information very, very much! These are such cool feeders for multi-pet households where it’s important to keep the different foods for each pet isolated to each fur baby. 🙂 <3

    Big hugs & lots of love & purrs!

    Patti & Miss Pink Sugarbelle 🙂 <3 <3 <3

    P.S. If we had more than one kitty and they each had a separate type of diet I would definitely invest in one of these feeders per kitty. 🙂 <3

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